How to Make a Complaint

Last updated: October 2026

Every homeowner who contacts Referbin Heating & Air should be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes after. It is a general template. It is not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you contacted Referbin Heating & Air
• How your personal information was handled
• Anything on this website that looks unclear or wrong
• The conduct of a provider you were connected with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, equipment, warranties, work and customer service. If you have trouble with work done in your home, first raise it with the provider directly. Keep a written record.

Please still tell us. Feedback helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Note that Referbin Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work, or make decisions for a provider.

How to File

Email contact@referbin.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

What Comes Next

We will confirm receipt by email, usually within a few business days. Then we will look into what happened. That may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@referbin.property